Returns policy
Good Féte Returns Policy
Thank you for shopping at Good féte! We are a small independant business that takes pride in creating unique, handmade items, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please review our return policy below.
Return Eligibility
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Unused and Unopened Items: We accept returns on unused and unopened items within 30 days of the delivery date. Items must be in their original condition, with all tags and packaging intact.
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Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item or process a replacement.
Return Process
To initiate a return, please contact us at hello@goodfete.co.uk to notify us of your intention to return an item and we will be happy to assist in all the steps required.
Refund or Exchange
Once we receive your return and inspect the item, we will process your refund or exchange. Here are the options:
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Refund: If you request a refund, we will credit the original payment method used to make the purchase. Please allow 5-7 business days for the refund to appear in your account.
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Exchange: If you prefer an exchange, we will send you a replacement item of equal value.
Non-Refundable Items
Please note that the following items are non-refundable:
- Custom-made
- Items returned after 30 days from the delivery date
- Items not in their original condition or missing packaging
Contact Us
If you have any questions or need assistance with the return process, please don't hesitate to contact us at hello@goodfete.co.uk
Thank you for choosing Good féte for your handmade reusable goods.
We really do appreciate your support!
Sarah - Good féte